Support Packages

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Reliable Bedhead System Support When You Need It Most

In addition to our innovative nurse call systems and bedhead solutions, the team at Wandsworth Healthcare are also on hand to provide bedhead system support and staff alarm support packages to keep your healthcare operations moving.

With a UK-wide network of service engineers available to contact 24/7, we’re proud to offer 3 service level staff alarm support packages in bronze silver or gold classifications; each dedicated to ensuring you receive unrivalled support as and when you need it. Our service agreements offer the benefits of priority attendance, experienced engineers, bespoke agreements to fit budget and requirements in addition to nationwide coverage.

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Our Patient Safety Support Packages

To provide quality patient safety alarm support and staff safety alarm support whilst delivering full peace of mind, our Bronze Service level package includes one planned preventative maintenance visit per year, guaranteed response time within 48 hours equipment spares with 10% discount and more. To ensure a higher level of cover for your nurse call technology or bedhead services, our Silver Service level support features an out of hours call out facility, a guaranteed response time for 24 hours and software upgrades included with two preventative maintenance visits per year.

Including an HTM-compliant on-site programme, access to 24-hour call-out facilities 365 days a year and a 4-hour call response time, our Gold Service level agreements ensure that your facility receives the highest level of support. This patient safety alarm support package provides reassurance that your facility is always in good hands.

If you require a bespoke panic alarm support agreement, our experts will work closely with you to agree upon a bespoke solution tailored to the needs of your facility. These panic alarm support packages can include a permanent onsite engineer to enable the life-critical communication between clinical teams and patients to continue without disruption.

Contact our team and find the support package that best suits the needs of your facility today.